Microsoft unveils VIVA workplace and employee experience platform.
Microsoft Corp. on Feb. 4, 2021, announced its first employee experience platform VIVA. It brings tools for employee engagement, learning, wellbeing, and knowledge discovery, directly into the flow of people’s work. VIVA integrates productivity, collaboration, and learning with Microsoft products Microsoft 365 and Microsoft Teams.
“We have participated in the largest at-scale remote work experiment the world has seen, and it has had a dramatic impact on the employee experience,” said Satya Nadella, CEO, Microsoft. “Every organization will require a unified employee experience from onboarding and collaboration to continuous learning and growth. Viva brings together everything an employee needs to be successful, from day one, in a single, integrated experience directly in Teams.”
Microsoft expects a $300 billion market for integrated employee experience platform related tools to employee communications, wellbeing, learning, and knowledge discovery. Today these tools are fragmented into hundreds of tools that go undiscovered and underutilized by employees and companies that buy them.
“As the world of work changes, the next horizon of innovation will come from a focus on creativity, engagement, and wellbeing so organizations can build cultures of resilience and ingenuity,” said Jared Spataro, corporate vice president, Microsoft 365. “Our vision is to deliver a platform for the employee experience that helps organizations create a thriving culture with engaged employees and inspiring leaders.”
Microsoft announced an initial set of modules in VIVA that provides built-in capabilities that will enable customers to integrate the existing employee experience systems and tools with VIVA.
The initial modules include Viva Connections, Viva Insights, Viva Learning, Viva Topics.
- Viva Connections provides a personalized gateway to your digital workplace where employees can access internal communications and company resources like policies and benefits and participate in communities like employee resource groups, all from a single customizable app in Microsoft Teams. The Connections app for Teams will be available on desktop in public preview the first half of 2021 with a mobile app coming later this year.
- Viva Insights gives individuals, managers, and leaders personalized and actionable insights that help everyone in an organization thrive. Personal experiences and insights, visible only to the employee, help individuals protect time for regular breaks, focused work, and learning, as well as strengthen relationships with their colleagues. Managers and leaders can see trends at the team and organization level, as well as recommendations to better balance productivity and wellbeing. The insights are aggregated and deidentified by default to maintain personal privacy. In addition, a new dashboard allows organizations to combine employee feedback from LinkedIn’s Glint with collaboration data from Viva Insights, enabling leaders to more accurately identify where teams may be struggling, proactively adjust work norms, and then quantify the impact of those changes over time. In addition to using data and signals from Microsoft apps, customers will also be able to incorporate data from third-party services like Zoom, Slack, Workday, and SAP SuccessFactors. The Viva Insights app in Teams and the new Glint and Viva Insights dashboard are now available in public preview.
- Viva Learning makes training and professional development opportunities more discoverable and accessible in the flow of work. It aggregates all the learning resources available to an organization in one place, including content from LinkedIn Learning; Microsoft Learn; third-party providers including Skillsoft, Coursera, Pluralsight, and edX; as well as an organization’s own content library. From traditional learning courses to microlearning content, users can discover, share, assign and track a wide variety of learning as a natural part of the workday. The Viva Learning app is now available in private preview, and starting later this year Viva Learning will offer integrations with leading learning management systems, including Cornerstone OnDemand, Saba, and SAP SuccessFactors.
- Viva Topics delivers a knowledge discovery experience that helps people connect to information and experts across the company. Using AI to reason over a customer’s Microsoft 365 data, and with the ability to integrate knowledge from a variety of third-party services such as ServiceNow and Salesforce, Viva Topics automatically surfaces topic cards within conversations and documents across Microsoft 365 and Teams. Clicking on a card opens a topic page with related documents, conversations, videos, and people. Viva Topics is now generally available as an add-on to Microsoft 365 commercial plans.
“Microsoft Viva is a groundbreaking Employee Experience Platform, ushering in a new enterprise software category that focuses entirely on the daily needs of employees at work,” said Josh Bersin, research analyst and noted expert on employee experience technology. “Viva will enable companies to integrate their fragmented workplace tools and provide them in the flow of work.”
Accenture, Avanade, PwC, and EY will provide consulting and advisory services to help customers optimize their existing employee experience investments to VIVA.